Contact Us for a Free Demo

phone
888.858.8385
mail_outline

FAQs

We're hard at work to bring your organization a new collaborative learning experience and welcome your feedback.
If your questions are not answered in the FAQ section, please send us your comments and questions to support@braidio.com


What is Braidio?
Braidio is the only social learning platform for tomorrow’s organization. Braidio believes learning should be integrated into a company’s everyday workflow, driven by a problem, a project, or a customer need, and should occur the way people naturally interact with each other and with technology. So we built a lightweight mobile-first tool that lives in the cloud and houses all company learning, and that encourages collaboration and knowledge-sharing across teams and geographies.
Who uses Braidio?
Small teams and businesses as well as large organizations use Braidio as a simple platform that allows teams to network around specific topics and conversations for enhanced communication and knowledge sharing.
How are Subject Matter Experts using Braidio to unlock new revenues?
Braidio empowers subject matter experts to share their knowledge with their organization at large and with partners, clients, and vendors. Turn your instructor-led training programs into rich online learning experiences that can reach thousands. You can also unlock new revenue streams from your content. Ask us how!
Is Braidio a learning management system (LMS)?
No. While Braidio provides many of the core functionality that some learning management systems provide, such as online learning delivery and analytics, Braidio goes further by providing simple, powerful tools to promote collaborative learning and peer-to-peer knowledge, and includes analytics data on engagement with platform, the content, and more.
What's the cost to use Braidio?
For information on course and platform pricing, please contact us at info@braidio.com or call us 888.858.8385. We look forward to talking about your organization’s needs!
How do I get started?
For a live demo or to get onboarded with Braidio, please contact us at info@braidio.com or call us 888.858.8385.
Can I use my existing training materials / content on Braidio to deliver learning to my organization?
Absolutely! Braidio’s collaborative learning platform allows you to upload existing course or training materials from videos, PDFs, SCORM courses and more, to leverage what your company has already developed in addition to new content.
Can I use Braidio when I am not online?
At this time Braidio is only available via a web browser when connected online, however, Braidio’s “reply from email” feature allows you to respond through email from any device. (Just use your registered email address for your respective Braidio account). We are also currently developing a mobile app that will be available soon. Stay tuned!
Can I use Braidio on my mobile phone?
Braidio can be accessed from your smartphone for both iOs and Android as a dedicated App. If you have any feedback on features you would like to see on the Braidio mobile app, email us at support@braidio.com We’d greatly appreciate it!
Who can I communicate or collaborate with on Braidio?
You can communicate with any registered user on your organization’s Braidio account, or with external vendors, partners or clients even if they have a different domain name by inviting them to any conversation you wish they participate in. Note that they’ll only be able to participate in the conversations to which they are expressly invited.
Can I invite someone with a different domain name into a conversation?
As stated above, in general you can communicate with any registered user on your organization’s Braidio account. However, you can in addition collaborate with external vendors, partners or clients by inviting them to a specific conversation. They will only be able to participate in that conversation.
How do I post a comment?
Type in a comment then when ready to post click on the Post button or use your keys by typing [shift] + [enter/return].
What kinds of documents can I post on Braidio?
Currently, you can post images (e.g., jpg, png), Videos, PDFs, Word docs, Excel docs, and web links. The user experience is greatly enhanced by these various options.
Is Braidio an online back-up solution?
While Braidio allows you to post and share documents within your organization Braidio is NOT an online backup solution.

Common Privacy and Security Questions

Will anyone outside my organization see my posts?
No, your organization’s Braidio account is private and anything posted is just for people within your organization to view, comment and collaborate on. The only exception is if you’ve invited an external vendor, partner or client to participate in a specific conversation.
How do we remove an employee who is no longer with our organization?
The administrator of the Braidio account can easily remove a user by logging in, selecting “Manage Users” in the top-right drop down menu, then clicking “delete” next to the user’s name. That user will no longer have access to the account.
What security protocols have you implemented?
Braidio utilizes some of the most advanced technology for internet security. From Secure Socket Layer technology, network separation to being only available to registered users in your organization. To learn more visit our security page.
Who owns the data?
Braidio does not own or claim the rights to a network's data at any time. In Basic accounts the users, or employees, own the data. In Business or Enterprise accounts the company or organization that registered the account owns the data.
What about data export?
Business or Enterprise accounts have the capability to export messages using a standard format (.csv). Braidio can also provide periodic backups of all data for local storage (a fee may apply). Note that under the Electronic Communications Privacy Act, Braidio cannot be compelled to turn over content from a Braidio network to any third party, except for government entities.
How do I report a suspected security vulnerability?
At Braidio keeping our customers' data secure is a top priority. To report a suspected security vulnerability, please send an email to info@braidio.com and include full details so we can thoroughly investigate the issue.
Contact Us for a Free Demo

Call (888) 858 - 8385 • info@braidio.com

Sign In




Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.
















Please share a little information about yourself.