When we put the variables together,
the numerator (CUSTOMERS x IMPACT x RETENTION) equals the financial benefit of learning management, or its total value. The denominator (EMPLOYEES x RESOURCES) represents the overall investment in the program, or its total cost.
ROI = financial value / program cost
Divide the numerator by the denominator to find the ROI of your care management program. Your final answer will be a dollar value. Place the dollar value over a denominator of $1.00 to interpret your result.
ROI = $X.XX saved for every $1.00 dollar spent