Small and medium-sized enterprises (SMEs) have faced mounting pressure amid COVID-19 to move their business processes and assets online to acquire new customers and enable business growth. This is prompting more SMEs to initiate or accelerate digital transformation initiatives, but they face numerous challenges – such as skills shortages and the cost of digital transformation.
These challenges are equally applicable to larger organizations, but SMEs constitute a highly fragmented marketplace. These factors translate into an important opportunity for communication service providers (CSPs), which are uniquely positioned to address the digital transformation requirements of SMEs.
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