WorkStream Solutions

WorkStreams // Not Silos

The Braidio platform breaks through silos – across sources of knowledge, applications and departments – to create successful organizational outcomes driven through Braidio Workstreams.

Silos are great for storing grain, but, in organizations, silos create friction and fragmentation.

Workstreams unify and provide a holistic view of information and systems to drive efficiencies resulting in successful outcomes.

As organizations develop

Various roles, or personas, need to complete a continuous but progressive list of tasks. These tasks are grouped by whatever domain ontology is pertinent to the persona and yet deliver a customer-centric, business feature.

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Learning

 

Customer Service

 

Sales Enablement

 

Field Operations

 

Employee Onboarding

 

Digital Workforce (RPA)

 

LEARNING

If you oversee employee training for your organization, you know how time consuming it can be for you and your employees. Your organization’s managers may also cringe at the thought of pulling their teams away from their normal work for classroom style training that costs money and valuable time. Big or small, agile or slow, your company will find some real benefits to a learn by doing together platform.

Learn more about the some of the training developed by our partners.

01.

Mobile Learning

An easy way to get training content to your employees without having to pull them away from their normal work. They can complete it at their own pace and in their own space.

02.

Reduce Training Costs & Improve Efficiency

Eliminate the need to travel or rely on a single resource or department.

03.

WE IS SMARTER THAN ME

Create a smarter workforce by encouraging engagement and just in time learning.

CUSTOMER SERVICE

Provide exceptional customer service everywhere. Do you have a terrific new product or service? Do your customers and accounts need some training so they can get the most benefit out of what you sell? Are time and resources limited in your customers’ organizations? Take a look at some of the ways the Litmos LMS will help you add value to your products.

01.

Multichannel Support

Offering access to stored information, experts, crowd sourced answers, and newly created knowledge.

02.

Knowledge Base

Stop losing productivity on repetitive queries. Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

03.

Workstreams not Silos

Lets each division of your organization define their product or service specific configuration and work as collective units.

SALES ENABLEMENT

In an age of Machine Learning and Artificial Intelligence, conversations between a business and its market are the most human, valuable, yet ignored source of data on your customer’s needs and how you serve them and sell to them. Turn your conversations into revenue.

01.

Enhanced Visibility

into your team’s most critical asset. Offering access to stored information, experts, crowd sourced answers, and newly created knowledge.

02.

AI-POWERED INSIGHTS

to increase team productivity. Stop losing productivity on repetitive queries. Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

03.

Focus

on what really matters: your customers and your business – trusted outcomes.

FIELD OPERATIONS

Provide more exceptional service – every time. Eliminate the guesswork, streamline operations, and allow your entire field service business to access any information and any people in real-time.

01.

Build

service packages tailor fit for your business.

02.

INSTANT VISIBILITY

and seamless updates from your entire organization.

03.

Unify

their operations, reduce human error, and improve efficiencies.

EMPLOYEE ONBOARDING

Amaze your new hires. Create tailored new starter experiences while centralizing management in an easy to use platform. From their offer to first anniversary. Engage new starters with personalized, timely tasks, game mechanics, access to experts and content to boost productivity and retention.

01.

New Employee Welcomes

Create and manage engaging new starter welcome journeys.

02.

Avoid Information Overload

Send time based updates. Provide convenient and timely access to team activities, content and culture quirks. New starters will be confident, engaged and feel supported during the first critical days.

03.

Intuitive Dashboard

View early warning indicators, manage probations, team leaders and buddies.

DIGITAL WORKFORCE (RPA)

Coming soon.

01.

Build

service packages tailor fit for your business.

02.

INSTANT VISIBILITY

and seamless updates from your entire organization.

03.

Unify

their operations, reduce human error, and improve efficiencies.

Connect. Engage. Empower.

Engagement and social tools for secure communication and collaboration.

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