Patient-Centered Workflows

Intuitive customer engagement experiences that improve patient outcomes

Braidio WorkStreams provides a unified view across the entire patient care experience. The future of healthcare requires a customer centric experience that threads together all the necessary information, systems, modes of care and the care teams into a single point of productivity, your WorkStreams.


Create a 360 View of Patient Care

Unify data and persona knowledge silos to create a dynamic and integrated view of patient care. With Braidio care providers are united across a patient’s journey to create a smarter ecosystem. This allows healthcare providers to deliver a more agile, connected and tailored concierge approach to patient-care.

Shape Patient Behaviors to Improve Patient Care

The digital patient journey is fluid, WorkStreams can steer patients towards different types of care and influence positive behaviors.

Telehealth. Connect People with Care Using Real-Time Communications

Create bilateral experiences between patient <> providers to drive winning outcomes. Empower first line workers with the right tools that enable ongoing, real-time communications with their patients. Learn more.

Simplify Linear & More Complex Workflows

Braidio WorkStreams create intuitive experiences that unlock productivity across the entire patient journey. Choose from our workflows or create your own.

Featured Healthcare Workflows:

Telemedicine - Live Chat, Live Video

Patient Engagement Experience

Remote Patient Monitoring

Online Pharmacy

Patient Health Record

Appointment Reminders

Health Risk Assessment

Patient Sentiment Analysis

Patient Billing

Braidio’s My Health Concierge™

A new engagement layer experience for the healthcare industry. Braidio’s WorkStreams platform can quickly create new intuitive experiences – as a mobile app or desktop experience – using its low-code/no-code WorkStream builder. Braidio is creating experiences for a digital and increasingly mobile world.

Care Without Borders

Remote physicians or registered nurses can facilitate non-emergency inquiries across states, borders, without compromise. Triage and scale without shifting resources from critical care operations.

Remote Patient Monitoring

Monitor key patient vitals and send data back to EHR. Care providers now gain real-time patient access and insights to create a smarter ecosystem. This allows healthcare providers to deliver a more agile, proactive, connected and tailored concierge approach to patient-care.

Virtual Health Risk Assessment

Create a health risk assessment at the customer edge (patient) to help triage care. Data can then be synced back to the PHR.

Shape Patient Behaviors to Improve Outcomes

The digital patient journey is fluid, Braidio can steer patients towards different types of care and influence positive behaviors. Care providers can now shape behaviors beyond in-person appointments through in app notifications and gentle reminders.

Whitepaper: A Liquid Enterprise Approach to Healthcare   Read More

Integration Partners

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Designed for digitally driven healthcare providers and delivered in the cloud, Braidio empowers your commercial teams with best practices and complete customer insight to transform your customer engagement.

From ongoing education to persona driven insights, Braidio enables you to seamlessly orchestrate your customer interactions to deliver a personalized experience.


  • Deliver best-in-class customer engagement: align all customer-facing resources and interactions to deliver a personalized, coordinated customer experience.
  • Braidio’s onboarding process: empowers employees and patients to direct their own learning and development for higher satisfaction and trust
  • Gain complete visibility: track your performance and learn what works. With visibility to sales and marketing results, you quantify your success and drive continuous improvement

Connect. Engage. Empower.

Patient engagement and social tools for secure communication and collaboration.

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