How welcoming is your company to disabled employees and customers? Are there things you could be doing to improve in this area?

It was a legendary moment in my husband’s family that happened a few years before we met. His daughter (now my stepdaughter), born without hands and feet, wanted to open a bank account at the gleaming new bank in her college town. The bank was built completely on one level, with spaces wide enough for her wheelchair to navigate easily. All except the doorway, which had a two-inch step up from the sidewalk.

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